Refund policy

 Effective Date: July 25, 2026

Thank you for shopping with Qireva. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Return Eligibility We accept returns within 30 days of the delivery date, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • Proof of purchase (order number or receipt) is provided

The following items are not eligible for return:

  • Items marked as final sale
  • Custom or personalized jewelry
  • Items that have been resized, engraved, or altered

How to Initiate a Return To start a return, please contact us at service@qireva.com within 30 days of receiving your order. Include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our team will respond within 1–2 business days with return instructions and a return shipping address.

Please do not send items back without prior authorization.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
  • We recommend using a trackable shipping method. Qireva is not responsible for lost return packages.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Please note that your bank or credit card company may require additional time to post the refund.
  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery at service@qireva.com with:

  • Your order number
  • Photos of the damaged item and packaging

We will arrange a replacement or full refund at no additional cost to you.

Contact Us Qireva Customer Support Email: service@qireva.com Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)