1. What material are the earrings made of?
Our earrings are made from S925 sterling silver with a high-quality gold-plated finish. They are designed to provide a beautiful appearance while offering durability for everyday wear.
2. Are these earrings hypoallergenic?
S925 sterling silver is generally considered suitable for most people with sensitive skin. However, individual skin sensitivities may vary. If you have known metal allergies, please consult your healthcare professional before purchasing.
3. Will the gold plating fade?
Gold plating naturally wears over time depending on usage, exposure to moisture, cosmetics, and personal body chemistry. Proper care, such as keeping the earrings dry and storing them properly, can help extend the life of the plating.
4. How should I care for my earrings?
To help maintain their appearance:
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Avoid contact with water, perfume, lotion, and harsh chemicals.
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Remove the earrings before swimming, showering, or exercising.
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Store them in a dry jewelry pouch or box when not in use.
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Clean gently with a soft polishing cloth.
5. Are the earrings sold as a pair?
Unless otherwise stated on the product page, earrings are sold as one pair (2 pieces). Please check the product description for specific details.
6. How long does shipping take?
Order processing usually takes 1–3 business days. Delivery times depend on the shipping destination and selected shipping method. Estimated delivery times are shown during checkout.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number (when available) so you can monitor your shipment.
8. Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact our customer support as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.
9. What is your return policy?
If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and clear photos of the product. Return and refund requests are handled according to our store's Return Policy.
For hygiene reasons, worn earrings may not be eligible for return unless required by applicable consumer protection laws or the item is defective.
10. What should I do if I receive a damaged item?
Please contact our customer support within the timeframe specified in our Return Policy. Include your order number and photos showing the issue so we can assist you as quickly as possible.
11. Is my payment information secure?
Yes. Payments are processed through secure payment providers using encrypted technology. We do not store your complete payment card information on our servers.
12. How can I contact customer support?
If you have any questions before or after your purchase, please contact us through our Contact Us page or by using the customer service email listed on our website. We aim to respond as quickly as possible during business hours.